Question 1

Are you a factory or a trading company?

Accepted Answer

We are a factory, both ODM, OEM available.

Question 2

Do you have any certification reports?

Accepted Answer

Our evaporative cooling pads have test reports on REACH, ROHS, VOC and cooling efficiency.
Our exhaust fan and air cooler with CE certificate.

Question 3

Do you have MOQ?

Accepted Answer

We don’t have MOQ, we do our best to assist your purchase.

Question 4

Do you provide sample?

Accepted Answer

Free sample of cooling pad is available for your test.

Question 5

What is the capacity of your factory?

Accepted Answer

Our daily output of cooling pads:150 m³;
Daily output of air cooler: 160 sets.

Question 6

What is your leading time?

Accepted Answer

It depends on the order quantity, normally takes about 7-10 days.

Question 7

Can I customize the size of cooling pad?

Accepted Answer

Yes, customized evaporative cooling pad is available, please let us know your request.

Question 8

What about your warranty?

Accepted Answer

Our products are guaranteed for 12 months (excluding non-quality factors).

Question 9

What should we do if the voltage in our country is different from that in China?

Accepted Answer

We support customizing voltage and frequency for different countries. Please send us your specific requirements by email.

Warranty

FAQ